Contact information

Contact Information

Last Updated: June 2026

About Our Customer Support

At Tradeworldx, we believe that exceptional customer service is an essential part of a great shopping experience.

Our goal is not only to provide elegant, comfortable, and thoughtfully selected fashion inspired by modern Korean minimalism, but also to ensure that every customer receives prompt, professional, and reliable assistance whenever needed.

Whether you have questions before placing an order, need assistance with an existing purchase, or require support after delivery, our team is here to help.

We are committed to providing clear communication, transparent service, and customer-focused solutions throughout your shopping journey.

Business Information

Tradeworldx

38 Scarcliff Gardens, Toronto, ON M1E 2A2, Canada

Email:
support@Tradeworldx.store

Phone:
(877) 764-3772

Website:
Tradeworldx.store

Customer Service Department

Our Customer Service Department is available to assist customers with a variety of inquiries, including but not limited to:

Product Questions

Customers may contact us regarding:

  • Product details

  • Product specifications

  • Material information

  • Sizing recommendations

  • Styling suggestions

  • Product availability

We strive to provide accurate information to help customers make informed purchasing decisions.

Order Assistance

Our support team can assist with:

  • Order confirmation

  • Order status updates

  • Processing inquiries

  • Shipping updates

  • Tracking assistance

  • Delivery questions

Please include your order number whenever possible to help us locate your order more efficiently.

Returns and Refunds

Customers requiring assistance regarding returns or refunds may contact us for:

  • Return authorization

  • Refund eligibility

  • Exchange requests

  • Return shipping instructions

  • Damaged item claims

  • Lost shipment claims

Our team will review requests in accordance with our Return & Refund Policy.

Technical Support

Customers experiencing technical difficulties while using our website may contact us regarding:

  • Checkout issues

  • Payment concerns

  • Account access

  • Website functionality

  • Order submission errors

We will make reasonable efforts to resolve technical issues promptly.

Email Support

The preferred method of communication is email.

Email:
support@Tradeworldx.store

For faster service, customers are encouraged to include:

  • Full name

  • Order number (if applicable)

  • Description of inquiry

  • Supporting photos where necessary

Providing complete information helps us process requests more efficiently.

Response Times

We strive to respond to customer inquiries as quickly as possible.

Typical response times are:

  • Within 24–48 business hours for general inquiries

  • Within 1–3 business days during peak seasons

  • Additional time may be required for complex investigations

Response times may vary depending on inquiry volume, holidays, and operational circumstances.

Business Hours

Customer Support Hours

Monday – Friday:
9:00 AM – 6:00 PM

Saturday:
10:00 AM – 4:00 PM

Sunday:
Closed

Responses submitted outside business hours will be addressed as soon as possible during the next business period.

Communication Standards

Tradeworldx is committed to maintaining professional and respectful communication with all customers.

We ask customers to communicate respectfully with our staff and representatives.

We reserve the right to refuse communication that includes:

  • Harassment

  • Threats

  • Abuse

  • Discrimination

  • Fraudulent requests

  • Illegal activity

Our goal is to create a positive environment for both customers and support personnel.

Business Correspondence

Written correspondence may be directed to our business address listed above.

Please note that our mailing address may not serve as a product return location unless specifically authorized by our customer support team.

Customers should always contact support before returning merchandise.

Unauthorized returns may experience delays or processing issues.

Social Responsibility

Tradeworldx values transparency, fairness, and customer trust.

We continuously work to improve:

  • Customer experience

  • Product quality

  • Order fulfillment processes

  • Communication standards

  • Website usability

Feedback from customers plays an important role in helping us improve our services.

Privacy and Security

When contacting Tradeworldx, customers may be asked to provide information necessary to verify identity or assist with an inquiry.

Information provided will be handled in accordance with applicable privacy laws and our Privacy Policy.

We are committed to protecting customer information and maintaining appropriate security measures.

International Customers

Tradeworldx proudly serves customers worldwide.

International customers may contact us regarding:

  • International shipping

  • Customs inquiries

  • Delivery estimates

  • Product availability

  • Returns and refunds

Our team will make every effort to provide support regardless of geographic location.

Commitment To Customer Satisfaction

Customer satisfaction remains one of our highest priorities.

Every inquiry is handled individually, and we strive to provide fair, timely, and reasonable resolutions whenever possible.

We appreciate every customer who chooses Tradeworldx and thank you for your trust and support.

Contact Summary

Tradeworldx

Address:
5563 Av. Joseph-Boyer
Montréal, QC
Canada

Email:
support@Tradeworldx.store

Phone:
(877) 764-3772

We look forward to assisting you and helping make your experience with Tradeworldx enjoyable, effortless, and inspiring.