Refund policy

Return & Refund Policy

Last Updated: June 2026

Overview

At Tradeworldx, customer satisfaction is at the heart of everything we do. We strive to provide carefully selected fashion products inspired by modern Korean minimalism and everyday elegance. If for any reason you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order through Tradeworldx.store, you agree to the terms outlined in this policy.

30-Day Return Guarantee

We proudly offer a 30-day return period for eligible purchases.

Customers may request a return within thirty (30) calendar days from the date of delivery.

To qualify for a return, items must meet all eligibility requirements described in this policy.

Eligibility Requirements

To be eligible for a return, products must:

  • Be returned within 30 days of delivery.

  • Be unused and unworn.

  • Be in original condition.

  • Include original packaging whenever possible.

  • Be free from odors, stains, perfume, smoke, pet hair, or damage.

  • Include all accessories, tags, and components originally provided.

Products returned in a condition that does not meet these requirements may be refused or may be subject to a partial refund.

Free Returns

Tradeworldx offers free returns for eligible orders.

Customers approved for a return may receive a prepaid return label or detailed instructions from our customer support team.

Returns sent without authorization may experience delays or may not be accepted.

How To Request A Return

To initiate a return, please contact our support team.

Email:
support@Tradeworldx.store

Please include:

  • Full name

  • Order number

  • Product name

  • Reason for return

  • Photos (if applicable)

Our team will review your request and provide further instructions.

Refund Eligibility

Refunds may be approved for:

  • Products received damaged.

  • Products received defective.

  • Incorrect items received.

  • Items lost during transit.

  • Orders canceled before shipment.

  • Eligible returns submitted within the approved timeframe.

All refund requests are reviewed individually.

Damaged Or Defective Products

If your item arrives damaged or defective, please notify us within 7 days of delivery.

Please provide:

  • Order number

  • Description of issue

  • Clear photographs of the product

  • Photographs of packaging if applicable

Once verified, we may offer:

  • Full refund

  • Replacement product

  • Store credit

  • Partial refund where appropriate

The chosen resolution will depend on the circumstances of the claim.

Incorrect Products

If you receive the wrong item, please contact us immediately.

Once verified, we will arrange one of the following:

  • Replacement shipment

  • Full refund

  • Alternative solution agreed upon by both parties

Customers will not be charged additional shipping fees for our fulfillment errors.

Lost Packages

If a shipment is confirmed lost by the carrier, customers may qualify for:

  • Full refund

  • Replacement order

Lost package investigations may require additional processing time depending on carrier procedures.

Order Cancellation

Orders may be canceled before shipment.

If an order has not entered processing or fulfillment, a full refund will be issued.

Once an order has shipped, cancellation requests can no longer be guaranteed and standard return procedures will apply.

Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Final sale items

  • Clearance products

  • Gift cards

  • Personalized products

  • Customized products

  • Products marked as non-returnable

  • Hygiene-sensitive products where applicable

Any non-returnable status will be clearly indicated when applicable.

Exchanges

At this time, exchanges are subject to product availability.

Customers wishing to exchange a product should contact customer support for assistance.

Where inventory allows, we will make reasonable efforts to accommodate exchange requests.

Refund Processing

Once a return is received and inspected, customers will be notified regarding approval status.

Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on:

  • Payment provider

  • Financial institution

  • Currency conversion procedures

  • Regional banking systems

Most approved refunds appear within 5–10 business days.

Partial Refunds

Partial refunds may be granted in situations including:

  • Items returned with signs of use

  • Missing components

  • Missing packaging

  • Customer-caused damage

  • Products returned outside standard conditions

Tradeworldx reserves the right to determine the appropriate refund amount based on inspection results.

Chargebacks

Customers are encouraged to contact Tradeworldx directly before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through our customer support team.

Unnecessary chargebacks may delay resolution and limit future purchasing privileges.

Fraud Prevention

Tradeworldx reserves the right to:

  • Refuse suspicious returns

  • Investigate fraudulent activity

  • Request additional documentation

  • Deny claims that violate our policies

These measures help protect both our customers and our business.

International Returns

International customers may also qualify for returns under this policy.

Additional transit times may apply depending on destination country and shipping provider.

Customers should follow instructions provided by our support team before shipping any international return.

Policy Updates

Tradeworldx reserves the right to modify this Return & Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically.

Contact Information

Tradeworldx

38 Scarcliff Gardens, Toronto, ON M1E 2A2, Canada

Email: support@Tradeworldx.store

Phone: (877) 764-3772

Thank you for shopping with Tradeworldx. We appreciate your trust and remain committed to providing a smooth, transparent, and customer-focused shopping experience.